My Sony Vaio laptop has a touchpad that lets you control the mouse position. There are two nice buttons on it to do click-left and click-right. Unfortunately, if you touch the touchpad, even very lightly, it does a click-left. More unfotunately, I seem to do this fairly frequently when I am touch-typing at high speed. I’m still not precisely sure why, but I don’t care.
I want to disable the touch-the-touchpad features.
I looked all over for some way to control the touchpad, with no luck. I tried downloading software from Sony that might have such a thing; no luck.
So I tried Sony eSupport. My computer is not under warantee, but they say you can have 15 free minutes. I asked to go into a chat session, and got into one very promptly.
It took a long while, but I finally got an answer: because I upgraded to Windows 7, there is no way to fix the problem. I said, OK, just show me how to disable the whole touchpad; I’ll just use a mouse.
The service person said, yes, I will do that for you.
The service person then went into this long and complicated routine to be able to operate my machine remotely, which involved installing an app, installing a java applet, etc, etc. She ran some “Omni PC Health” thing, which claimed that my computer was horribly screwed up, running at only 40% of its performance, and was infected with malware. Then she started telling me (this is via chat) of the wonderful virtues of their paid support, and how it would rid me of all these terrible problems, fix my horrible (but entirely unspecified) malware problem, and so on.
In short, the purpose of Sony’s “free support” is to scare people into paying money to Sony. This is fraudulent marketing.
There was a satisfaction survey at the end. I explained all this (briefly) and told them they ought to be ashamed of themselves. They should.